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We stand behind our products! 
If within 30 days you are not entirely happy with your purchase from keenfootwear.co.nz, you may return it to us. Period. 
It's easy. Please contact us at customerservice@agi.co.nz

It is necessary for you to follow the simple online procedure, so we can swiftly expedite your return.

Please allow three weeks for your credit to be processed, once we receive the products at our warehouse. Please note the original shipping cost is not refunded.

We will notify you via email when your return has been credited back to your card.


The warehouse does not send out exchanges automatically. Your credit card will be refunded once the warehouse receives and processes your return. You may reorder at any time as these are two separate transactions.